Q: What is the shipping cost?
A:
The shipping cost depends on several factors. Many customers request a quotation without providing enough shipment details, making it difficult to calculate an accurate freight rate.
To receive a quotation, please provide the following information:
- Shipping origin and destination
- Cargo description (goods name)
- Total number of packages
- Dimensions of each package (or total dimensions)
- Total gross weight
- Preferred shipping method (sea freight, air freight, courier, etc.)
- Any special handling requirements
Our team will provide the most suitable shipping solution and a competitive quotation based on the information provided.
Q: How do I start shipping with DJCARGO?
A:
Simply contact the DJCARGO Customer Service Team for a free consultation. Our experienced staff will guide you through the entire shipping process, including:
- The information required for your shipment
- The most suitable shipping method
- Packaging requirements
- Customs documentation
- Shipping procedures from pickup to delivery
Whether you are shipping personal belongings or commercial cargo, we are here to help every step of the way.
Q: Can you ship fragile cargo?
A:
Yes. We frequently handle fragile cargo such as glass, marble, ceramics, artwork, and other delicate items.
However, fragile cargo must be properly packed before it is delivered to our warehouse. We recommend using strong cartons, wooden crates, or other protective packaging to minimize the risk of damage during transportation.
Although our team handles all cargo with great care during loading and unloading, unexpected damage may still occur during international transportation. According to international shipping practices, fragile cargo is transported at the customer's own risk, and compensation for damage may not be available, even if the shipment is insured.
Q: What is considered sensitive cargo?
A:
Sensitive cargo refers to goods that require special handling or are subject to transportation or customs restrictions.
Common examples include:
- Batteries
- Liquids
- Food products
- Cosmetics
- Powders
- Branded products
- Chemicals
- Medical supplies
- Magnetic goods
Please contact us before shipping so we can confirm whether your cargo can be transported and recommend the most suitable shipping method.
Q: What if the cargo weight or CBM measured by your warehouse is different from the shipper's information?
A:
It is not uncommon for the cargo weight or cubic meter (CBM) measured at our warehouse to differ from the figures provided by the shipper.
Normally, the seller provides the buyer with a Packing List and Commercial Invoice, which include the cargo dimensions, weight, quantity, and packaging details. However, when the cargo arrives at our warehouse, we remeasure the actual weight and CBM to ensure accurate shipping charges.
If there is any discrepancy between the shipper's figures and our measurements, we will inform the customer immediately.
Should the consignee believe there is still a discrepancy after receiving the cargo, the shipment can be remeasured at the destination. We will review the verified measurements and resolve the issue fairly based on the confirmed results.